DELIVERY

At EXODE , we attach great importance to reliable and efficient delivery in order to guarantee the best possible experience for our customers.

1. Order tracking

Once the order has been shipped, a confirmation email containing a tracking number is sent. This link allows you to track the package until it is delivered.

2. Processing and shipping

EXODE products are printed on demand via Printful and then shipped directly from their production centers. Orders are generally processed and shipped within 1 to 3 business days, excluding weekends and holidays. During peak periods or promotional campaigns, these times may be slightly longer.

3. Estimated delivery times

The delivery times indicated below are after dispatch and are provided for informational purposes only. They may vary depending on factors beyond our control, such as weather conditions, customs inspections, or carriers.

  • United States: 7 to 9 business days
  • Europe: 6 to 10 business days
  • United Kingdom: 5 to 9 business days
  • Canada: 5 to 12 business days
  • Australia: 6 to 10 business days
  • Asia: 5 to 10 business days
  • Rest of the world: 9 to 21 business days
  • Remote areas (Hawaii, Guam, rural areas): up to 20 business days

4. Articles manquants ou endommagés

Si une commande arrive endommagée ou incomplète, le client doit contacter EXODE dans un délai de 7 jours après la livraison. Afin de permettre le traitement de la réclamation, les informations suivantes seront demandées :

  • numéro de commande
  • photos des articles endommagés
  • photo du bordereau de livraison en cas d’article manquant
  • description du problème

Toute réclamation effectuée au-delà de ce délai pourra ne pas être prise en charge.

5. Colis indiqué comme livré

Lorsque le suivi indique que le colis est marqué comme livré mais que celui-ci n’a pas été reçu, une réclamation devra être déposée directement auprès du transporteur. Une preuve officielle de perte ou de réclamation validée par le transporteur pourra être demandée. Les demandes effectuées plus de 7 jours après la date de livraison ne pourront être traitées.

6. Delivery failure and incorrect address

In the event of a failed delivery, we will do our best to assist the customer. Depending on the carrier, a new delivery attempt may be offered. Some carriers may charge a redelivery fee, which will be the customer's responsibility.

It is the customer's responsibility to verify the accuracy of the delivery information provided. EXODE cannot be held liable for delays or losses due to an incorrect or incomplete address.