DELIVERY

At EXODE , we attach great importance to reliable and efficient delivery in order to guarantee the best possible experience for our customers.

1. Order tracking

Once the order has been shipped, a confirmation email containing a tracking number is sent. This link allows you to track the package until it is delivered.

2. Processing and shipping

EXODE products are printed on demand via Printful and then shipped directly from their production centers. Orders are generally processed and shipped within 1 to 3 business days, excluding weekends and holidays. During peak periods or promotional campaigns, these times may be slightly longer.

3. Estimated delivery times

The delivery times indicated below are after dispatch and are provided for informational purposes only. They may vary depending on factors beyond our control, such as weather conditions, customs inspections, or carriers.

  • United States: 7 to 9 business days
  • Europe: 6 to 10 business days
  • United Kingdom: 5 to 9 business days
  • Canada: 5 to 12 business days
  • Australia: 6 to 10 business days
  • Asia: 5 to 10 business days
  • Rest of the world: 9 to 21 business days
  • Remote areas (Hawaii, Guam, rural areas): up to 20 business days

4. Missing or damaged items

If an order arrives damaged or incomplete, the customer must contact EXODE within 7 days of delivery. To process the claim, the following information will be required:

  • order number
  • photos of the damaged items
  • photo of the delivery slip in case of missing items
  • description of the problem

Any claim made after this period may not be processed.

5. Package marked as delivered

When tracking indicates that the package is marked as delivered but it has not been received, a claim must be filed directly with the carrier. Official proof of loss or a claim validated by the carrier may be required. Claims made more than 7 days after the delivery date cannot be processed.

6. Delivery failure and incorrect address

In the event of a failed delivery, we will do our best to assist the customer. Depending on the carrier, a new delivery attempt may be offered. Some carriers may charge a redelivery fee, which will be the customer's responsibility.

It is the customer's responsibility to verify the accuracy of the delivery information provided. EXODE cannot be held liable for delays or losses due to an incorrect or incomplete address.