RETURNS

Each EXODE piece is printed on demand, especially for you. Below you will find everything you need to know to cancel an order, return an item, or report a problem: what is possible, within what timeframes, and how to do it.

1. Print-on-demand products

We do not keep stock: each item is printed after you place your order, then shipped directly from our partner workshop. To avoid a return, please take the time to consult the size guide before ordering. If you are unsure about a size, write to us via the contact page: we are happy to help you choose.

2. Order Cancellation and Modification

To cancel or modify an order (size, color, shipping address), contact us as soon as possible after your purchase. As long as printing has not started, we will modify your order or cancel it and issue a full refund.

Once the item is in production or has been shipped, the order can no longer be canceled. However, you can return the item after receiving it under the right of withdrawal (point 4).

3. Item defective, damaged or incorrect

Is your item defective due to a printing or manufacturing fault, damaged during transit, or not what you ordered? Let us know within 30 days of receipt, with supporting photos.

In these cases, EXODE will take care of everything: we will send you a replacement free of charge or, if you prefer, issue a refund. You do not need to return the item unless we ask you to.

4. Change of mind, size or color

You have 14 days after receiving your order to let us know that you wish to return an item, without having to provide a reason (right of withdrawal). You then have 14 days to send it back to us.

  • the item must be new, unworn, unwashed, with its tags and in its original packaging
  • return shipping costs are at your expense; we recommend sending it with tracking
  • gift cards cannot be returned

We do not offer direct exchanges: to get a different size or color, return the item for a refund, then place a new order.

5. Delivery delays and lost packages

If your order exceeds the estimated delivery time and its tracking hasn't been updated for more than 21 days, contact us: we will send you a replacement free of charge.

If the package is returned to us because the address provided was incorrect or it was not collected, a new shipment is still possible, but the reshipping costs will be at your expense. Requests regarding an order more than 90 days old can no longer be processed, unless you contacted us before this deadline.

6. Refunds

As soon as we have received and inspected the returned item, we will issue a refund within 14 days at most to the payment method used for the order. You will receive a confirmation email.

  • if you return your entire order, the original shipping costs (standard rate) will also be refunded
  • return shipping costs remain your responsibility, except for a defective, damaged, or incorrect item
  • if the item has been worn, washed, or damaged, the refund amount may be reduced accordingly

7. Request Procedure

Step 1 – Submit a request. Log in to your customer account, open the order in question, click "Request a return", then select the items and the reason. Don't have an account? Write to us via the contact page with your order number, the item concerned and the reason.

Step 2 – Attach photos (defective, damaged or incorrect item). Send us one or more clear photos of the problem via the contact page, with your order number.

Step 3 – Validation. We review your request and respond by email as soon as possible.

Step 4 – Sending the return (change of mind only). Once your request is accepted, you will receive the return address and instructions by email. Carefully pack the item and send it within 14 days, preferably with a tracking number. Packages sent without an accepted request cannot be processed.

Step 5 – Refund or replacement. Upon receipt and inspection of the item, we will issue a refund (point 6). For a defective, damaged or incorrect item, we will immediately initiate a replacement or refund, without a return being necessary.

In short


  • Change of mind: 14 days, return at your expense

  • Defective, damaged or incorrect item: 30 days to report it, fully covered by EXODE

  • Refund: within 14 days of receipt of the return

  • Request: from your customer account or via the contact page