DELIVERY

At EXODE, we place great importance on reliable and efficient delivery to ensure the best possible experience for our customers. Free on orders over €99

1. Order tracking

Once the order has been shipped, a confirmation email containing a tracking number is sent. This link allows you to track the package until it is delivered.

2. Processing and shipping

EXODE products are printed on demand via Printful and then shipped directly from their production centers. Orders are generally processed and shipped within 1 to 3 business days, excluding weekends and holidays. During peak periods or promotional campaigns, these times may be slightly longer.

3. Estimated delivery times

The delivery times indicated below are after shipment and are provided for information purposes only. They may vary depending on factors beyond our control, such as weather conditions, customs inspections, or carriers.

  • United States: 8-10 business days
  • Europe: 6-7 business days
  • Australia: 20-21 business days
  • United Kingdom: 7-8 business days
  • Canada: 14 business days
  • Asia: 12-15 business days
  • Rest of the world: 9–21 business days
  • Hawaii, Guam, and remote areas: ~21 business days

4. Missing or damaged items

If an order arrives damaged or incomplete, the customer must contact EXODE within 30 days of delivery. To process the claim, the following information will be requested:

  • order number
  • photos of the damaged items
  • photo of the delivery slip in case of a missing item
  • description of the issue

Any claim made after this period may not be accepted.

5. Package marked as delivered

When tracking indicates that a package is marked as delivered but has not been received, a claim must be filed directly with the carrier. Official proof of loss or a claim validated by the carrier may be requested. Requests made more than 21 days after the delivery date cannot be processed.

6. Delivery failure and incorrect address

In the event of a failed delivery, we will do our best to assist the customer. Depending on the carrier, a new delivery attempt may be offered. Some carriers may charge a redelivery fee, which will be the customer's responsibility.

It is the customer's responsibility to verify the accuracy of the delivery information provided. EXODE cannot be held liable for delays or losses due to an incorrect or incomplete address.

7. Taxes et droits de douane

Les prix affichés incluent la TVA pour les livraisons au sein de l'Union européenne : aucun frais supplémentaire n'est demandé à la réception.

Pour les livraisons hors Union européenne (par exemple Royaume-Uni, Suisse, États-Unis, Canada ou Australie), des droits de douane, une TVA locale ou des frais de dédouanement peuvent être demandés à la réception, selon la réglementation du pays de destination. Ces frais ne sont pas inclus dans le prix de la commande et restent à la charge du client.

En cas de refus de payer ces frais, le colis peut être retourné ou détruit par le transporteur. Dans ce cas, les frais d'expédition et les éventuels frais de retour ne sont pas remboursés.